Support

Report abuse or a safety problem

To report a contact, open Contact Info and choose Report. To report a received contact message, use its Report action; on Mac it is also in the message’s More menu. The report is submitted to Farlink and includes the identifiers, reason and optional text explained in the Privacy Policy. Attachment files are not included.

Reports about Mail inside a network go to eligible administrators of that network, not automatically to Farlink. If there is no eligible administrator, if the concern is about the network itself, or if you need to contact Farlink directly, email flyoz@vk.com with “Farlink safety report” in the subject.

You can block a contact from their contact card. For network Mail, use the sender-blocking action in the app. A report and a block are separate actions unless you choose both.

We aim to review reports submitted directly to Farlink within 72 hours of receipt, and to reply to email in the same period. This is a review and response target, not a guarantee that an investigation will be completed within 72 hours. Do not send private keys, recovery keys or unnecessary sensitive information to support. Farlink is not an emergency service; contact the appropriate local emergency service if someone is in immediate danger.

Common questions

I lost my device. On another device of your account, open Settings → Devices and remove the lost device. If no account device is available, use Recover Access with your recovery key. Recovering account access does not recreate files, contacts or messages that are no longer available on any device or existing copy.

A code stopped working. Codes work once and last 10 minutes. Ask the other person for a new one.

How do I delete my account? Open Settings → Account → Delete Account. Deletion is irreversible and requires a connection to the account service. The Privacy Policy explains propagation, retained records and local-erasure limits. Manage your App Store subscription separately in your Apple Account settings.

Can Farlink read my files or messages? Farlink’s delivery servers cannot decrypt ordinary end-to-end encrypted files and messages. Text you choose to submit in a report to Farlink, and email you send to support, is readable for handling that request. See the Privacy Policy for the full distinction.